Shipping

To protect the environment and avoid unnecessary costs, all PAN-Biotech products that do not require refrigeration for storage will be shipped at ambient temperature.

Shipping within Germany and Austria

For expected delivery times, please refer to the individual product pages and your order confirmation.

Shipping of our products takes place from Monday to Thursday. To ensure the quality of our goods, shipments containing dry ice will only be dispatched from Monday to Wednesday.

The following shipping costs apply within Germany

University customers

For order values from €0.00 to €299.99: €14.90 shipping without dry ice; €34.90 shipping with dry ice

For order values of €300.00 and above: Free shipping

Industrial customers

Freight costs are calculated based on the order quantity and weight.

Industrial Shipping

Shipping costs for international shipments are normally calculated directly at checkout.

Deviating Regulations

Destination country: For some countries, a direct online order is not possible. In this case, please use the "Request an offer" function (order request) in the shopping cart.

Weight Limit: For orders over 70 kg, an order request is also required.

Quotation Procedure: If an order request is neccessary, you will receive a custom quote from us with the optimal shipping costs. Your order will only become valid after your written confirmation (e.g., via email).

Additional Shipping Charges

Minimum quanitity charge: In the interest of sustainability and to optimize our logistics processes, we apply a charge of €10,00 for orders with a value under €50,00.

Dry ice charge: For shipping with dry ice, we apply a charge of €20,00. This ensures clear cost structures and covers the additional expense for cold transport, thereby avoiding subsequent cost increases.